​Return and exchange

​At Kahafsay, customer satisfaction is important to us. This Return and Exchange Policy explains the conditions under which products purchased from​Kahafsay.commay be returned or exchanged.

1. Eligibility for Returns
  • ​No returns. Except for damaged products ( video of unboxing is mandatory to claim returns) within 24 hours of delivery.

  • The product must be unused, unopened, and in its original packaging.

  • The product must be in the same condition as received.

  • Items bought on sale or at discounted prices may not be eligible for return (unless damaged or defective).

2. Non‑Returnable Items

 The following items are not eligible for return or exchange:
  • Perishable goods (if applicable)

  • Opened or used products

  • Products damaged due to customer misuse

  • Gift cards or promotional items

3. Exchange Policy
  • Exchanges are allowed only for damaged, defective, or wrong items received.

  • To request an exchange, contact us within 48 hours of delivery with clear images or videos of the product.

  • Exchanges are subject to stock availability.

4. Return Process

 To initiate a return or exchange:
  1. Contact us at  with your order ID and reason for return.

  2. Our team will review your request and guide you through the process.

  3. Once approved, the product must be shipped back as instructed.

5. Refund Policy
  • After receiving and inspecting the returned product, we will notify you of approval or rejection.

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method.

  • Shipping charges (if any) are non‑refundable unless the return is due to our error.

6. Return Shipping
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable courier service for returns.

7. Cancellation Policy
  • Orders can be cancelled only before they are shipped.

  • Once shipped, cancellation requests will not be accepted.

8. Changes to This Policy

 Kahafsay reserves the right to modify this Return and Exchange Policy at any time. Changes will be effective once posted on this page.